About Chapter
As local as it gets. As designed as it gets.
Chapter is the boutique brand of the Hotel Polo Towers Group — the Northeast's homegrown hospitality company, building hotels here since 1991. Chapter is what happens when that heritage decides to turn the volume up.
Loud Luxury, Sorted by the Hour
We don't do hushed lobbies and formality theatre. Chapter is India's loudest luxury: casual elegance, real nightlife, food and music treated as the brand's first languages. A Chapter day has a shape — pool light, golden hour, dinner at Cassette, whatever Side B brings — and the hotel is built around those hours rather than around a corridor plan.
Local First and We Mean Materially
Local isn't a mood board here; it's a bill of materials. Natural cane recliners and cane umbrellas at the pool instead of imported rattan. Local furnishings through the rooms. Kitchens that cook the cuisine of the hills and lakes they stand in — Khasi classics on the Shillong ridge, Tripuri staples by the Rudrasagar — and bars whose signatures are built on what grows within sight: box-myrtle in the hills, kagzi lime by the lake.

NO TWO CHAPTERS ALIKE

Chapter Lakeside, Tripura
17 rooms on Rudrasagar Lake at Melaghar, looking across the water at Neermahal — India's largest water palace.

Chapter Upper Shillong
42 rooms at Mylliem on the Shillong–Cherrapunjee road, every one facing the paddy fields. Opened 2024 — the first resort of its kind these hills have hosted.
From the house of Polo
Chapter stands on the Hotel Polo Towers Group's three decades of running hotels in the Northeast — the operational depth of Polo Hotels & Resorts, with a completely different attitude. Polo is the trust mark; Chapter is the mixtape.
Each hotel carries its own edition of Cassette, designed bespoke: rock and roll on the ridge, R.D. Burman by the lake. Same name, different recording — that's the brand in one sentence.
Chapter Lakeside, Tripura
| Email: | sales@hotelpolotowers.com |
| Telephone: | +91 99 8670 2889 |
Chapter Upper Shillong
| Email: | sales@hotelpolotowers.com |
| Telephone: | +91 99 8670 2889 |

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Chapter Hotels & Resorts by Polo
Chapter Upper Shillong, Mylliem, Meghalaya · Chapter Lakeside, Melaghar, Tripura