Terms & Conditions

Terms of Service

1. You are making a booking with the hotel directly.
2. Please review the booking and cancellation policies for the bookings. In case you make a change or cancel the booking, the cancellation penalties specified may apply.
3. You may be asked to furnish the form of payment and identification proofs during check-in.
4. Other inclusions not listed as a part of this booking may be chargeable.
5. An early check-in or a late check-out is a matter of the availability of the room.
6. Cancellation policy is subject to change based on the season. Please check the cancellation policy for the hotels on the booking engine.
7. Upon cancellation of a refundable booking, the refund processing will take between 2 to 4 weeks to show the refund back on your credit card or bank statement by deducting bank or credit card charges from the advance. Reasons for the specified processing time are based on the processing time of the bank.

Privacy Policy

This privacy policy sets out how we use and protect any information that the guest gives us when they use this website.

1. We are committed to ensuring that the guests' privacy is protected. Should we ask the visitor/guest to provide certain information by which they can be identified when using this website, then the visitor/guest can be assured that it will only be used in accordance with this privacy strategy.
2. Polo Hotels and Resorts is committed to protecting the privacy of everyone who accesses our website. We only collect personal data from visitors and guests as needed to provide outstanding service, process their requests, or share relevant information.