What "By Polo" means? And when to book Chapter instead of Polo?

SAME PEDIGREE

Polo Hotels Group gave the Northeast its first luxury hotels — thirty years and counting, since Polo Towers opened in Shillong in 1991. Chapter is the house's loud, well-dressed cousin. Same pedigree, different volume.

The same people, the same kitchens' standards, the same thirty years of knowing how the hills, the lake and the roads behave. "Upscale is not expensive wallpaper. It is good decisions." That is the whole design philosophy, and it's the family's, not just Chapter's.

 

DIFFERENT VOLUME

Polo is where you go when the trip is the point and the hotel is the base — a conference in Shillong, a family week in Cherrapunji, a wedding for four hundred in Agartala, a night on the river in Kolkata. It is upper-upscale and it knows how to be quiet.

Chapter is where you go when the hotel is the point. Seventeen rooms. A bar with no clock. A lawn that becomes a dance floor. The place comes first, and the place is loud.

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So Which One..?

Book Polo if: the group is large, the occasion is formal, the meeting has a projector, or you want a hotel that gets out of the way.

Book Chapter if: the guest list fits in seventeen rooms, you'd like to take the whole place, the music matters, or the mother-in-law needs the best view in the house.

Book both if: the wedding is at Chapter and the four hundred day-guests need rooms in town. We do this. Ask.

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MORE FROM THE JOURNAL.

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How to do the water palace at the right hour. Coffee included. Tour guides not.

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APRIl 2026 · 5 MIN

The recipe Chef won't quite give you. We got most of it.

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MARCH 2026 · 8 MIN

Two years in. What we got right; what we'd do differently; the thing we're still arguing about.

LETTER

We thought you might like to know…

Is Chapter a Polo hotel?

It is a Polo Hotels Group brand — "Chapter by Polo"

Do Polo Benefits apply at Chapter?

Ask when you book; we'll tell you what applies. 

Which is more expensive?

Different things. Write with dates and we'll quote both honestly.

Kids? Dogs?

Yes and yes. Children get hot chocolate; dogs get the run of the lawns.
Tell us the dates. We'll tell you which side of the lake to wake up on.

Anything else you might want to know?

Write to us.sales@hotelpolotowers.com 
Call Us: +91 99 8670 2889

Continue your booking